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No.
Last Name
Request Type
CUSTOMIZABLE CATEGORIES
CUSTOMIZABLE CATEGORIES • CUSTOM SUB-CAT
CUSTOMIZABLE CATEGORIES • CUSTOM SUB-CAT • UNLIMITED TIERS
CUSTOMIZABLE CATEGORIES • MORE SUB-CAT
E-Mail Report
Facilities Request
Facilities Request • Installation Request
Facilities Request • Maintenance
Facilities Request • Maintenance • Clean Conference Room
Facilities Request • Maintenance • Fixture/Office/Cubical Repair
Facilities Request • Maintenance • Heating / Cooling Issue
Facilities Request • Maintenance • Landscape Issue
Facilities Request • Maintenance • Light Bulb Replacement
Facilities Request • Maintenance • Plumbing Issue
Finance
Finance • Month Close
Finance • Month Close • Day 1
Finance • Month Close • Day 2
Finance • Month Close • Day 3
Finance • Month Close • Day 4
Finance • Month Close • Day 5
Finance • Month Close • Day 6
Finance • Month Close • Pre Close
HR Request
HR Request • Benefits
HR Request • Benefits • 401K
HR Request • Benefits • Insurance
HR Request • Benefits • PSIP
HR Request • Employee Complaint
HR Request • New Employee
IT Request
IT Request • General
IT Request • Hardware Support
IT Request • Hardware Support • Desktop
IT Request • Hardware Support • Desktop • Loaner Request
IT Request • Hardware Support • Desktop • Procurement Request
IT Request • Hardware Support • Desktop • Repair Request
IT Request • Hardware Support • Desktop • Upgrade Request
IT Request • Hardware Support • Laptop
IT Request • Hardware Support • Laptop • Loaner Request
IT Request • Hardware Support • Laptop • Procurement Request
IT Request • Hardware Support • Laptop • Repair Request
IT Request • Hardware Support • Laptop • Upgrade Request
IT Request • Hardware Support • Mobile Device
IT Request • Hardware Support • Mobile Device • Blackberry
IT Request • Hardware Support • Mobile Device • Blackberry • Loaner Request
IT Request • Hardware Support • Mobile Device • Blackberry • Procurement Request
IT Request • Hardware Support • Mobile Device • Blackberry • Repair Request
IT Request • Hardware Support • Mobile Device • Blackberry • Upgrade Request
IT Request • Hardware Support • Mobile Device • Cell Phone
IT Request • Hardware Support • Mobile Device • Cell Phone • Loaner Request
IT Request • Hardware Support • Mobile Device • Cell Phone • Procurement Request
IT Request • Hardware Support • Mobile Device • Cell Phone • Repair Request
IT Request • Hardware Support • Mobile Device • Cell Phone • Upgrade Request
IT Request • Hardware Support • Mobile Device • iPhone
IT Request • Hardware Support • Mobile Device • iPhone • Loaner Request
IT Request • Hardware Support • Mobile Device • iPhone • Procurement Request
IT Request • Hardware Support • Mobile Device • iPhone • Repair Request
IT Request • Hardware Support • Mobile Device • iPhone • Upgrade Request
IT Request • Hardware Support • Peripherals
IT Request • Hardware Support • Peripherals • Procurement Request
IT Request • Hardware Support • Peripherals • Repair Request
IT Request • Hardware Support • Peripherals • Upgrade Request
IT Request • Hardware Support • Printer / Copier / Scanner
IT Request • Hardware Support • Printer / Copier / Scanner • Procurement Request
IT Request • Hardware Support • Printer / Copier / Scanner • Repair Request
IT Request • Hardware Support • Printer / Copier / Scanner • Upgrade Request
IT Request • Hardware Support • Telecom
IT Request • Hardware Support • Telecom • Conferencing
IT Request • Hardware Support • Telecom • Faxes
IT Request • Hardware Support • Telecom • Headsets
IT Request • Hardware Support • Telecom • Meeting Recording and Web Casting
IT Request • Hardware Support • Telecom • Phone Card
IT Request • Hardware Support • Telecom • Phones
IT Request • Hardware Support • Telecom • Visitor Internet Access
IT Request • IT Project
IT Request • Network Support
IT Request • Network Support • In-Office Connectivity
IT Request • Network Support • In-Office Connectivity • Contractor/3rd Party
IT Request • Network Support • In-Office Connectivity • Contractor/3rd Party • Procurement Request
IT Request • Network Support • In-Office Connectivity • Contractor/3rd Party • Repair Request
IT Request • Network Support • In-Office Connectivity • Contractor/3rd Party • Upgrade Request
IT Request • Network Support • In-Office Connectivity • Regular Employee / Intern
IT Request • Network Support • In-Office Connectivity • Regular Employee / Intern • Procurement Request
IT Request • Network Support • In-Office Connectivity • Regular Employee / Intern • Repair Request
IT Request • Network Support • In-Office Connectivity • Regular Employee / Intern • Upgrade Request
IT Request • Network Support • Remote Access / VPN
IT Request • Network Support • Remote Access / VPN • Contractor/3rd Party
IT Request • Network Support • Remote Access / VPN • Contractor/3rd Party • Procurement Request
IT Request • Network Support • Remote Access / VPN • Contractor/3rd Party • Repair Request
IT Request • Network Support • Remote Access / VPN • Contractor/3rd Party • Upgrade Request
IT Request • Network Support • Remote Access / VPN • Regular Employee / Intern
IT Request • Network Support • Remote Access / VPN • Regular Employee / Intern • Procurement Request
IT Request • Network Support • Remote Access / VPN • Regular Employee / Intern • Repair Request
IT Request • Network Support • Remote Access / VPN • Regular Employee / Intern • Upgrade Request
IT Request • Network Support • Wireless Access
IT Request • Network Support • Wireless Access • Faculty/Staff Wireless Access
IT Request • Network Support • Wireless Access • Student Wireless Access
IT Request • Software Support
IT Request • Software Support • Apple Macintosh
IT Request • Software Support • Apple Macintosh • iWork
IT Request • Software Support • Apple Macintosh • Microsoft Office
IT Request • Software Support • Apple Macintosh • Procurement Request
IT Request • Software Support • Apple Macintosh • Repair Request
IT Request • Software Support • Apple Macintosh • Upgrade Request
IT Request • Software Support • Apple Macintosh • Virus / Spyware
IT Request • Software Support • E-Mail
IT Request • Software Support • E-Mail • Procurement Request
IT Request • Software Support • E-Mail • Repair Request
IT Request • Software Support • E-Mail • Upgrade Request
IT Request • Software Support • Microsoft Windows
IT Request • Software Support • Microsoft Windows • Microsoft Office
IT Request • Software Support • Microsoft Windows • Procurement Request
IT Request • Software Support • Microsoft Windows • Repair Request
IT Request • Software Support • Microsoft Windows • Upgrade Request
IT Request • Software Support • Microsoft Windows • Virus / Spyware
IT Request • Software Support • Software License Request
Legal Dept Request
Legal Dept Request • Contract Modification
Legal Dept Request • Contract Review
Legal Dept Request • General Inquiry
Legal Dept Request • Trademark / Copyright
Request For Change *Requires Approval from CAB
SolarWinds NPM Alert
Priority
Critical
Urgent
High
Medium
Low
Change request - Normal Impact
Status
Open
Approving
Approved
Assigned
Pending
Resolved
Reopened
Company
Big Company
Location
"Austin Texas"
"EMEDIAWEB Via Derna 1 Milano - Mugello"
"The Store of Plastic Fruit"
1
2nd Floor Lab
3
4
4055 Valley View Dallas TX
5
5700 S. Quebec st. Greenwood Village CO - QC1 LAN
602 E. Commerce, San Antonio, TX 78205
APAC NOC
ATL
AUS Office
Austin Engineering Data Center
Austin Lab
Austin, Texas, USA
Austin, TX
Bastogne
Bastogne-11
Bastogne, Belgium
Bethlehem, PA
bgp
BK's Virtual Desk
Cairo
chennai
CHI
Core
Cork
Cork, Ireland
Curitba
Curitiba
Dallas, Texas, USA
Default-First-Site-Name
Don's Office
Downstairs
ESTsoft
ESX v4 Austin Texas
ew
EW1
HDQ
HDQ-NOC 2N/3S
IT_DataStorage_TX_01
K2-V
LA
lab
lab
labcore
Lincoln Building
MIMIC
Montreal
NOC
North Campus
not set
NYC
Orlando DC
Ottawa Office
PES
PHX2 DC Lab
PHX2 DC Lab - Rack 5
QA
Rio, Brazil
room1 (edit snmpd.conf)
room1 (edit snmpd.conf)
Sales Pen
Sample Location
SanFran
Singapore
snmplocation
SolarWinds Offices
SolarWinds Tulsa NOC
South Campus
st petersburg
St.Petersburg
Storage Closet 2A
StPetersburg
Support Rack in Lab
SW Austin Lab
Sydney
Sydney, Australia
System administrators office
SYSTEM LOCATION
Texas
TN: 10 Management IP: 218.145.103.219
Tokyo
Tokyo, Japan
Truck 238
Tulsa DMZ
Tulsa NOC
Tulsa NOC - LAB
Tulsa Office
Tulsa Support Floor
Tulsa, OK
Tulsa, Oklahoma, USA
Union Beach
Unknown
VM On Lab Hypervisors
Clear
•
No.
Updated
Request Type
Request Detail
Latest Notes
Status
Priority
Alert Level
Tech
Escalation
Client
8
3/21/23
7:09 am
IT Request
•
Software Support
•
E-Mail
•
Repair Request
E-mail Attachments:
I can't add attachments to messages. Please help.
Technician: QA-BRN-LBEN-06 Client: dal-q3665 ...
Technician: QA-BRN-LBEN-06 Client: dal-q3665 St...
Open
High
Not completed
J. Admin
Manager
Demo Client
40
3/11/23
8:07 am
SolarWinds NPM Alert
Node is in a Warning or Critical State:
Node is in a Warning or Critical State
Open
Medium
Not completed
J. Admin
Manager
41
3/13/23
9:44 am
IT Request
•
IT Project
PROJECT: New Server Room:
High Level plan: 1. Prepare new room 2. Move HW & Services...
New deadline: the next Friday.
Open
Medium
Not completed
J. Admin
Level 1
93
3/17/23
10:10 am
HR Request
•
New Employee
Maria Bungau:
Maria starts 1st of October
Open
Medium
Not completed
J. Admin
Level 1
Demo Client
108
3/18/23
6:00 am
Request For Change *Requires Approval from CAB
Schedule change - postponing release:
We need additional 2 weeks to finish development of ...
M. Hulik
: approved
Waiting for change advisory board approval
Approving
Change request - Normal Impact
J. Admin
Level 1
Demo Client
111
3/20/23
5:13 am
Finance
•
Month Close
•
Day 2
Post non-standard entries and close subsidiary ledgers:
Post non-standard journal entries ...
Open
Medium
On schedule
J. Admin
Level 1
Demo Client
116
3/22/23
4:08 am
Finance
•
Month Close
•
Day 3
test ticket:
test ticket
test ticket
test ticket
Open
Medium
On schedule
J. Admin
Level 1
Demo Client
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