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Alert Level
Tech
Escalation
Client
URL
8
9/22/21
2:30 pm
IT Request
   •  
Software Support
      •  
E-Mail
         •  
Repair Request
test subj: I can't add attachments to messages. Please help.
Technician: QA-BRN-LBEN-06
Client: dal-q3665
Start time: 05/10/2017 12:19 PM
End time: 05/10/2017 12:29 PM
Duration: 10 minutes
Session termination: The session was closed by technician
------------------------------ -------------------- ----------
Solution: There is 5MB Size Limit, please decrease the attachment size or zip it.
Technician: QA-BRN-LBEN-06
Client: dal-q3665
Start time: 05/09/2017 11:58 AM
End time: 05/09/2017 11:58 AM
Duration: 0 minutes
Session termination: The session did not start
------------------------------ -------------------- ----------
Client was offline.
Open
Critical
Needs update
Manager
40
9/10/21
8:07 am
SolarWinds NPM Alert
Node is in a Warning or Critical State: Node is in a Warning or Critical State
Open
Medium
Not completed
Manager
41
9/12/21
9:44 am
IT Request
   •  
IT Project
PROJECT: New Server Room: High Level plan:
1. Prepare new room
2. Move HW & Services
3. Clean and return old server room
New deadline: the next Friday.
Open
Medium
Not completed
Level 1
93
9/16/21
10:10 am
HR Request
   •  
New Employee
Maria Bungau: Maria starts 1st of October
Open
Medium
Not completed
Level 1
108
9/17/21
6:00 am
Request For Change *Requires Approval from CAB
Schedule change - postponing release: We need additional 2 weeks to finish development of project AWESOME.
M. Hulik: approved
Waiting for change advisory board approval
Approving
Change request - Normal Impact
Level 1
111
9/19/21
5:13 am
Finance
   •  
Month Close
      •  
Day 2
Post non-standard entries and close subsidiary ledgers: Post non-standard journal entries including inter company entries.  Close subsidiary ledgers: fixed asses, payroll, payable, receivable
Open
Medium
Not completed
Level 1
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