[D:A]
New Ticket
Show Filter
  • Run Task
  • Print View
  • Tickets PDF
  • Download TSV
Items
Number of items to display per page
Query
Info Icon
Query
Queries are created using the Save Query as: feature in the Advanced Search panel.
Refresh
Amount of time until page is automatically refreshed. (Shorter refresh times may drain the server.)
Column SetEdit Column SetNew Column Set
Info Icon
Column Set
Set of columns to display. Use the pencil icon to edit or delete the currently selected set. Use the plus icon to add a new column set.
No. Last Name Request Type Priority Status Company Location
Clear
Select All Unselect All
No.
Updated
Time Since Update
Tech
Tech Group
Request Type
Request Detail Latest Notes
Status
Priority
Alert Level
Escalation
Client
53
3/27/15
6:43 pm
:00
E-Mail Reports
E-Mail Report
John was unhappy
Open
Medium
On schedule
Level 1
13
8/24/14
8:08 am
1240:00
IT Desktop Support
IT Request
   • 
Software Support
      • 
Microsoft Windows
         • 
Upgrade Request
Reimage Computer Lab: Update main image on server and run NetInstall.
Open
High
Not completed
Level 3
17
3/27/15
4:59 pm
:01
IT Desktop Support
IT Request
   • 
Hardware Support
      • 
Telecom
         • 
Phones
Create Phone Extension: New Employee
Open
High
Not completed
Level 1
41
3/27/15
3:34 am
8:00
IT Desktop Support
IT Request
   • 
Software Support
      • 
E-Mail
         • 
Repair Request
error code - 123: System encountered bug
Open
Medium
Not completed
Level 1
8
3/27/15
10:23 am
6:37
IT Desktop Support
IT Request
   • 
Software Support
      • 
E-Mail
         • 
Repair Request
E-mail Attachments: I can't add attachments to messages. Please help.
Technician: QA-BRN-LBEN-06 Client: dal-q3665 St...
Technician: QA-BRN-LBEN-06 Client: dal-q3665 St...
Open
Medium
Not completed
Manager
54
3/27/15
7:41 pm
:00
IT Hardware Support
IT Request
   • 
Hardware Support
      • 
Desktop
         • 
Repair Request
PC: monitor not working
Open
Medium
On schedule
Manager
42
3/27/15
12:25 pm
4:35
IT Network Support
IT Request
   • 
Network Support
      • 
Remote Access / VPN
         • 
Regular Employee / Intern
            • 
Repair Request
can't login: password doesn't work
emailed link to client to reset password
Open
Medium
Not completed
Manager
44
3/27/15
1:13 pm
3:47
IT Hardware Support
IT Request
   • 
Hardware Support
      • 
Laptop
         • 
Loaner Request
I need a laptop: I am traveling and need a laptop
Approved
Medium
Not completed
Level 1
22
3/27/15
5:02 pm
:00
Facilities
Facilities Request
   • 
Installation Request
New White Board: My room just received a new white board.  I need some assistance ins...
T. Siddall: We will send John to install...
Resolved
Low
Level 1
47
3/27/15
1:42 pm
3:18
IT Network Support
IT Request
   • 
Network Support
      • 
In-Office Connectivity
         • 
Regular Employee / Intern
            • 
Repair Request
switch em baixo: cc
Resolved
Critical
Level 1
Merge selected Tickets into Ticket
Include Attachments
   Bulk Action  
Run Bulk ActionEdit Bulk Action
Info Icon
Bulk Action
Bulk actions are applied to all checked items. Use the play icon to apply the currently selected action; the pencil icon to edit or delete the currently selected action; and the plus icon to create a new action. Actions shared by other users are marked with an asterisk (*).
Show FirstShow Previous1-10 of 11 itemsShow NextShow Last
Version 12.2.0 © 2014 SolarWinds WorldWide, LLC. All rights reserved.