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No. Last Name Request Type Priority Status Company Location
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No.
Date
Updated
Request Type
Request Detail Latest Notes
Status
Priority
Alert Level
Tech
Location
Client
Ticket Type
13
2/24/14
7:14 am
8/24/14
8:08 am
IT Request
   • 
Software Support
      • 
Microsoft Windows
         • 
Upgrade Request
Reimage Computer Lab: Update main image on server and run NetInstall.
Open
High
Not completed
ATL
Service Request
46
12/22/14
6:59 am
12/22/14
7:09 am
IT Request
   • 
Software Support
      • 
Microsoft Windows
         • 
Repair Request
Cannot Open Outlook: I cannot open my outlook it gives me the following error message, &qu...
Ran the Office Repair Tool and that resolved th...
Resolved
High
CHI
Service Request
42
12/22/14
3:24 am
12/22/14
3:46 am
IT Request
   • 
Software Support
      • 
E-Mail
         • 
Repair Request
Tets ticket: This is a test ticket. Please ignore
Resolved
Medium
2nd Floor Lab
Service Request
8
10/7/14
11:48 am
10/16/14
9:29 am
IT Request
   • 
Software Support
      • 
E-Mail
         • 
Repair Request
E-mail Attachments: I can't add attachments to messages. Please help.
Technician: QA-BRN-LBEN-06 Client: dal-q3665 St...
Technician: QA-BRN-LBEN-06 Client: dal-q3665 St...
Open
Medium
Not completed
ATL
Service Request
44
12/22/14
6:48 am
12/22/14
6:59 am
IT Request
   • 
Network Support
      • 
In-Office Connectivity
         • 
Regular Employee / Intern
            • 
Upgrade Request
Internet: no access
Open
Critical
Needs update
ATL
Service Request
41
12/22/14
3:20 am
12/22/14
3:22 am
IT Request
   • 
Network Support
      • 
In-Office Connectivity
         • 
Regular Employee / Intern
            • 
Repair Request
Password Reset: Enduser request to reset password.
Technician reset the enduser's password.
Resolved
Urgent
Service Request
17
2/24/14
7:30 am
12/22/14
3:46 am
IT Request
   • 
Hardware Support
      • 
Telecom
         • 
Phones
Create Phone Extension: New Employee
Reopened
High
Not completed
ATL
Service Request
43
12/22/14
5:13 am
12/22/14
5:15 am
IT Request
   • 
Hardware Support
      • 
Laptop
         • 
Procurement Request
need a laptop for my work: i need it to play solitaire
Approving
Critical
NYC
Service Request
45
12/22/14
6:55 am
12/22/14
6:56 am
Facilities Request
   • 
Installation Request
gdgbgdfb: bdbdfbdfb
Open
Medium
On schedule
"Austin Texas"
Service Request
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